Your privacy is our priority. Learn how we protect your data with enterprise-grade security and compliance standards.
NeoBank Technologies Ltd ("NeoBank", "we", "us") is the data controller for personal data we collect from customers. We are registered at 20 Finsbury Street, London, EC2Y 9AQ and are regulated by the FCA.
Our Data Protection Officer can be reached at dpo@neobank.com.
We collect data across three categories to provide and improve our services:
Data You Provide
Name, address, email, government ID for KYC
Usage Data
Transactions, balance history, device info, IP addresses
Third-Party Data
Credit reference agencies, fraud prevention, open banking
We use your data for specific, legitimate purposes under the following legal bases: contract performance, legal obligation, legitimate interests, and consent.
We do not sell your data. We share data only when necessary to operate our services:
All data transfers outside the UK/EEA are protected by Standard Contractual Clauses.
We retain your data only as long as necessary for the purposes described above and to meet our legal obligations.
Transaction Records
7 years as required by financial regulations
Identity Verification
5 years after account closure
Other Data
Deleted on request, subject to legal retention
Under UK GDPR you have full control over your personal data:
Submit requests to privacy@neobank.com. You may also complain to the ICO at ico.org.uk.
We implement industry-leading security measures to protect your financial data:
AES-256 Encryption
Data encrypted at rest and in transit
TLS 1.3
Latest transport layer security
Access Controls
Role-based access with MFA
Security Audits
Regular third-party penetration testing
We will notify you of material changes to this policy via email and in-app notification at least 30 days before changes take effect.
Continued use of our services after changes take effect constitutes acceptance of the updated policy.
